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Lebohang N

1 reviews | Active since Aug 2015

17 Nov 2021, 19:41

Bad service

Worst service ever at standard bank I payedy loan and I finished then they ddnt close it they kept it active then gave it to kwande attorneys who called me told me to pay R555 and I did they told me after paying that u will get settlement letter ND accnt will be closed em telling you 5 months later em served wth another company called notorn attorneys who say owe R711 like really now they will keep on doing this till wen.

0
Replies (3)
Standard Bank
Standard Bank's reply18 Nov 2021, 01:01
Official
Hello Lebohang, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
LN
Lebohang N's update18 Nov 2021, 02:37
Reviewer Update
But my credit record now is messed up because of you. When I was paying with no problem all along it was all great but when it was time for you to assist me I had to fight for what's mine that time I am being recorded as a bad payer all because of you not to top it off it's this I am very disappointed and angry I have been trying to get hold of Kwande attorneys which they no where to be found so tell me with such how will this case be resolved now.
Standard Bank
Standard Bank's reply18 Nov 2021, 11:51
Official
Dear Lebohang N

Thank you for allowing us the opportunity to look into your matter. 
 
 An email has been sent to you today requesting further details.
 
 Thank you for being a loyal customer. 
  
 Kind regards
  
 Mbali Majozi
  
 Trainee Universal Banker | Customer Resolution Centre
 Consumer & High Net Worth SA