JD
Jan D
1 reviews | Active since Jun 2010
19 Jan 2026, 15:54
Bad Service
I need to increase my EAP limit for 1 day only. Their telephone system as well as the personell are totally useless. First they cant hear me, then I repeatedly enter my ID wrong, they send mesages for me to accept and then immediatly cut me off. Please see if you can wake up please.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 Jan 2026, 15:59Dear Jan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jan 2026, 15:59
Official
Dear Jan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
JD
Jan D's updateReviewer Update
19 Jan 2026, 16:09You may be sorry but the problem is not solved
JD
Jan D's update19 Jan 2026, 16:09
Reviewer Update
You may be sorry but the problem is not solved
Standard Bank's replyOfficial
20 Jan 2026, 12:40Dear Jan
Thank you for taking our call.
Please let us know should you need any further assistance.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please let us know should you need any further assistance.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2026, 12:40
Official
Dear Jan
Thank you for taking our call.
Please let us know should you need any further assistance.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please let us know should you need any further assistance.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Jan 2026, 15:52Dear Jan
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2026, 15:52
Official
Dear Jan
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***