GR
GABU R
1 reviews | Active since Oct 2019
25 May 2024, 02:21
BAD SERVICE/ CARELESS ABOUT EXISTING CLIENTS
I phoned Standard Bank Home Loans numerous times requesting my home loan settlement balance letter and always I am being referred to send email *** of which I have emailed them numerous times over a week now with no response whatsoever as if I'm sending emails to ghosts and still keep phoning Home Loans department daily to check what's going on with my request but seems difficult to get my home loan settlement balance letter send to me but surely if I was applying for a new homeloan, I would have received a pre approved letter and numerous calls from their consultants convincing me to take home loan with them .
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
25 May 2024, 08:10Hi Gabu
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply25 May 2024, 08:10
Official
Hi Gabu
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
27 May 2024, 14:08Dear Gabu
We sincerely apologies for the delayed response.
We will follow up with our team and we will revert.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologies for the delayed response.
We will follow up with our team and we will revert.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 May 2024, 14:08
Official
Dear Gabu
We sincerely apologies for the delayed response.
We will follow up with our team and we will revert.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologies for the delayed response.
We will follow up with our team and we will revert.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
27 May 2024, 16:29Dear Gabu
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply27 May 2024, 16:29
Official
Dear Gabu
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
GR
GABU R's updateReviewer Update
27 May 2024, 17:09I really don't know if this a joke or what....iv not received any calls nor emails. How am I able to send this online using my phone but not received your emails....please send me my settlement balance letter. I have send more than 10 emails in the past week with all my details. Respond to my emails with my settlement balance letter...this is becoming worse than I thought. I'm getting annoyed....
Send my settlement balance letter and stop coming up with nonsense excuses
Send my settlement balance letter and stop coming up with nonsense excuses
GR
GABU R's update27 May 2024, 17:09
Reviewer Update
I really don't know if this a joke or what....iv not received any calls nor emails. How am I able to send this online using my phone but not received your emails....please send me my settlement balance letter. I have send more than 10 emails in the past week with all my details. Respond to my emails with my settlement balance letter...this is becoming worse than I thought. I'm getting annoyed....
Send my settlement balance letter and stop coming up with nonsense excuses
Send my settlement balance letter and stop coming up with nonsense excuses
GR
GABU R's updateReviewer Update
27 May 2024, 17:13My email address is *** and contacts *** their on your system. My Id no. is ***
What's so difficult to respond to my emails. You set I should send an email to request my settlement balance letter, I did this more than 10 time but to date IV not received not even one email from standard bank nor calls...this is nonsense
What's so difficult to respond to my emails. You set I should send an email to request my settlement balance letter, I did this more than 10 time but to date IV not received not even one email from standard bank nor calls...this is nonsense
GR
GABU R's update27 May 2024, 17:13
Reviewer Update
My email address is *** and contacts *** their on your system. My Id no. is ***
What's so difficult to respond to my emails. You set I should send an email to request my settlement balance letter, I did this more than 10 time but to date IV not received not even one email from standard bank nor calls...this is nonsense
What's so difficult to respond to my emails. You set I should send an email to request my settlement balance letter, I did this more than 10 time but to date IV not received not even one email from standard bank nor calls...this is nonsense
GR
GABU R's updateReviewer Update
28 May 2024, 08:54Send week, I'm still waiting for my settlement letter. Standard Bank is the worst bank that no one should be using.... useless at its core, careless about service delivery they preach.
DISGRACEFUL SERVICE even complains are being ignored
DISGRACEFUL SERVICE even complains are being ignored
GR
GABU R's update28 May 2024, 08:54
Reviewer Update
Send week, I'm still waiting for my settlement letter. Standard Bank is the worst bank that no one should be using.... useless at its core, careless about service delivery they preach.
DISGRACEFUL SERVICE even complains are being ignored
DISGRACEFUL SERVICE even complains are being ignored
Standard Bank's replyOfficial
28 May 2024, 09:06Standard Bank's reply28 May 2024, 09:06
Official
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GABU R's updateReviewer Update
28 May 2024, 11:46For me to see this response on hello Peter, I get an email with a link meaning that my emails are active, I receive emails from everyone but not from Standard Bank...Where is your standard Bank sending your emails because definitely not to me
GR
GABU R's update28 May 2024, 11:46
Reviewer Update
For me to see this response on hello Peter, I get an email with a link meaning that my emails are active, I receive emails from everyone but not from Standard Bank...Where is your standard Bank sending your emails because definitely not to me
GR
GABU R's updateReviewer Update
30 May 2024, 02:50Have you read the email I received??? It's not anything of what I have asked for...it's an email informing me that my complaint email has been escalated....
I AM ASKING AGAIN "WILL IT TAKE A FULL MONTH " TO WORK OUT MY HOME LOAN SETTLEMENT FIGURES AND LETTER??? BECAUSE NOW WILL BE GOING TO THE 3RD WEEK ....
IM GETTING ****ED, THIS IS A **** SERVICE FOR REAL !!!!
I AM ASKING AGAIN "WILL IT TAKE A FULL MONTH " TO WORK OUT MY HOME LOAN SETTLEMENT FIGURES AND LETTER??? BECAUSE NOW WILL BE GOING TO THE 3RD WEEK ....
IM GETTING ****ED, THIS IS A **** SERVICE FOR REAL !!!!
GR
GABU R's update30 May 2024, 02:50
Reviewer Update
Have you read the email I received??? It's not anything of what I have asked for...it's an email informing me that my complaint email has been escalated....
I AM ASKING AGAIN "WILL IT TAKE A FULL MONTH " TO WORK OUT MY HOME LOAN SETTLEMENT FIGURES AND LETTER??? BECAUSE NOW WILL BE GOING TO THE 3RD WEEK ....
IM GETTING ****ED, THIS IS A **** SERVICE FOR REAL !!!!
I AM ASKING AGAIN "WILL IT TAKE A FULL MONTH " TO WORK OUT MY HOME LOAN SETTLEMENT FIGURES AND LETTER??? BECAUSE NOW WILL BE GOING TO THE 3RD WEEK ....
IM GETTING ****ED, THIS IS A **** SERVICE FOR REAL !!!!
Standard Bank's replyOfficial
30 May 2024, 07:09Hi Gabu
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 May 2024, 07:09
Official
Hi Gabu
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
GR
GABU R's updateReviewer Update
30 May 2024, 10:52If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
Also this was referred to *** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
GR
GABU R's update30 May 2024, 10:52
Reviewer Update
If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
Also this was referred to *** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
GR
GABU R's updateReviewer Update
30 May 2024, 12:40Please respond to this 👇👇👇
If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *********** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *********** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
GR
GABU R's update30 May 2024, 12:40
Reviewer Update
Please respond to this 👇👇👇
If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *********** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
If you knew my frustration, you would've answered my question that you keep avoiding....HOW LONG W LL IT TAKE FOR ME TO KEEP BEGGING FOR MY SETTLEMENT BALANCE LETTER????
Also this was referred to *********** on Tuesday morning, never bothered to respond not contact me. I send emails directly to him, he read them as I received "read reports and still ignore my emails.
Please send me your the banks Ombudsman contact details including emails.
GR
GABU R's updateReviewer Update
30 May 2024, 12:51Your asking nonsense now...Iv been telling you that I can see my emails being read and ignored. Legal appointed and forwarded my email to this two people on Tuesday, their reading my emails and ignoring them *** AND ***
Where do you think I got their email address from if I wasn't attached to the email escalated to them
Where do you think I got their email address from if I wasn't attached to the email escalated to them
GR
GABU R's update30 May 2024, 12:51
Reviewer Update
Your asking nonsense now...Iv been telling you that I can see my emails being read and ignored. Legal appointed and forwarded my email to this two people on Tuesday, their reading my emails and ignoring them *** AND ***
Where do you think I got their email address from if I wasn't attached to the email escalated to them
Where do you think I got their email address from if I wasn't attached to the email escalated to them
Standard Bank's replyOfficial
30 May 2024, 12:52Dear Gabu
We sincerely apologize for the delay.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the delay.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 May 2024, 12:52
Official
Dear Gabu
We sincerely apologize for the delay.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the delay.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
GR
GABU R's updateReviewer Update
30 May 2024, 12:58YOU HAVE BEEN APOLOGISING FOR TWO WEEKS NOW
GR
GABU R's update30 May 2024, 12:58
Reviewer Update
YOU HAVE BEEN APOLOGISING FOR TWO WEEKS NOW