1 reviews | Active since Sept 2010
Bad Service - Card Devision
<p>On 17 December I went to Randpark Ridge Mall. Got to the Standarbank ATM, tried to withdraw cash but got an error. Went to another Standardbank ATM at the mall, got the same response. Went to the Nedbank ATM, same response. Went to Standard Bank branch at the Mall and withdrew cash over the counter using my credit card. Standarbank then charged me for doing so. I sent them a secure message saying that their ATMs were down they should not charge me for using the branch instead. I got a response the next day, but they said its the card division and they will forward the message to them. A week or so later an no reversal. So I sent them a follow up secure message. Still no response after a couple of days. </p>
Good day Nico
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Nico
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Hello,
The fees were reversed yesterday. Thank you!
Pity that one has to resort to a public platform to get it resolved, after having sent 2 secure messages on your own platform. Card Devision, you need to up your service. Private banking, you need to follow up with other departments on queries that were sent to you....
Regards,
Nico
Hello,
The fees were reversed yesterday. Thank you!
Pity that one has to resort to a public platform to get it resolved, after having sent 2 secure messages on your own platform. Card Devision, you need to up your service. Private banking, you need to follow up with other departments on queries that were sent to you....
Regards,
Nico