1 reviews | Active since Aug 2019
Bad Service
After more than 6 months trying to resolve an issue with my profile here is the banks response to a customer of over 30 years:
Good afternoon Mr Govender
Thank you for the below e-mail, the contents of which has been noted.
I have sent you an email @ 16.08 yesterday 2 December confirming our conversation. I then sent you a further e-mail later 16H46 providing you with the ref number for your complaint. Apologies that 2 separate e-mails were sent.
Regarding the date of resolution, this is the latest date by which feedback will be given. I have escalated the matter to the head of our customer resolution centre for her to expedite the resolution.
We apologise for any inconvenience and the delay in resolving the matter. I will keep you updated of the progress on the matter.
Kind regards Reena
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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