Bad Service

I have been trying to speak to the digital department since yesterday morning but can’t go through. I even left a call me back but no one called. I called 5 times after holding for almost 30mins, the line would just drop.

I engaged the twitter social media team who referred me to my banker and l kept telling them that the banker is the one who told me to call digital but they refused to connect me.

Eventually the banker called me and told me there was a document missing for my profile to work and even though l disagreed with him and explained that the issue was unrelated, l still sent the document.

18hours later, l still can’t transact! This is unacceptable and bad for my business. Almost every month l have to fight with Standard Bank they are just not solution oriented.