Bad service

Good day Frederick l Thebe loan ref no -***

What is the point to make a payment arrangement if I'm still receiving bank debit order notifications? I have sent an email to ***, but havent recieved feedback. I have also attached proof of payment on the email i sent ever since i made arrangement, so why is standard bank still trying to debit me from an account i dont use? I have been paying consistently without missing any payment since my arrangements and its extremely annoying that even after making arrangements i still get called and i still get this nonsense notification regarding debit orders. I have also attached the message on the email, i was sent regarding the bank details and reference number i need to use for payments, so please stop annoying me and making me feel bad even when I'm doing the right thing. This is not my fault, the debt safe people wasn't being honest and transparent with me, hence decided to cancel debt safe and pay things myself. I have payed already - R5000 already, so please update the account and send me outstanding balance. I don't want funny tricks because if my balance haven't improved after having proof of payment and also being informed how much i owe, i will consult with lawyers because i wont settle for being mistreated or taken for a ride. I'm doing my part, which is pay as per the agreement, standard bank needs to step it up and do their part. Remove the nonsense debit bank notification that shows a negative amount, because like really now I am paying. This is a serious frustration and totally unnecessary.