FC
Frans C

1 reviews | Active since Jul 2019

26 Apr 2023, 13:34

Bad Service

For the past 3 months my account has been debited by Vodacom even though I did not consent to them debiting my account.

The following amounts were debited by vodacom.

25-Apr-2023 -- R2777.57 *** I*** 27-Mar-2023 -- R470.75 *** I*** 28-Feb-2023 -- R35.54 *** I***

I have to date reversed all this transaction's at a cost and I'm informed by Standard Bank that I'm liable for this cost's even though i did not consent for my account to be deducted and nor was a message sent to me informing me that i need to consent for Vodacom to deduct my account.

I tried to stop this debit from going through, but I was informed by Standard Bank that this would not be possible. I need to understand why Standard bank allows deductions to happen on my account without informing me first and then charging me for reversing the same debit order.

I also need to understand how vodacom got hold of my Account number even though i'm not their client.

0
Replies (1)
Standard Bank
Standard Bank's reply26 Apr 2023, 13:38
Official
Frans Chabangu

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you.

Kindest regards, Standard Bank Hello Peter Team ***