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jeethen P

1 reviews | Active since Aug 2015

16 Sept 2016, 11:29

Bad service by teller and security personnel

<p>I went to standard bank Glenwood branch in Durban on 16/09/2016 while doing a deposit the security officer comes in and tells the teller to give back the money to me and don't see to me and shout's at me so I asked him how can u interfere when I'm doing a transaction he shout's and me and tells me move the dam car. Then i did not have the account number to do the deposit the teller tells me theres nothing she can do but I had the card and the pin to do the deposit for my mom very bad service please change the staff and get professional security services not barbaric security </p>

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Replies (3)
Standard Bank
Standard Bank's reply16 Sept 2016, 15:31
Official

Good day Jeethen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Sept 2016, 09:05
Official

Good day Jeethen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply19 Sept 2016, 15:05
Official

Dear Jeethen

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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