Bad service by standard bank home loan

Our Home loan was granted in June and Standard bank appointed Truter & Wessels Attorneys in Lephalale to register our bond. After a struggle in July (four weeks later) we eventually received a call from the registration attorney to come and sign. The transferring attorney requested a cell phone number to send documents to Truter & Wessels(which they requested) via Postnet but they refused to give her their cell number, that's when she contacted me and requested if I can collect the documents at postnet on their behalf, I was willing to assist I gave her my cellphone number she sent the house plan and other documents requested by Truter & Wessels on the 31 July via Postnet (Please see attached) on the 02 August I received a notice from Postnet that the documents were received at Lephalale Postnet, I personally went to pick the documents up at Postnet and I dropped them off at Truter & Wessels on the 03 August 2017.We never received any communication from them for two weeks, on the 17 August I went to their offices, I was told the attorney was on the phone and that she will call me back, she never called. The following day (18 August 2017)i went back to their office, she told me the bank rejected the documents, they wanted the documents in a A4 pdf format. I asked her to call the transferring attorneys to request the proper documents, she said she has been calling them with no success. I told them i will also try them on my side, i called the transferring attorney she told me they never called or sent her any email for that matter, i told them the bank rejected the documents and that they need them to be in an A4 pdf format. The transferring attorneys promised to send the documents to me on 21 August 2017 and she did just that, the same day i went to Trutter & Wessels to drop off the documents they requested. The attorney told me she does not think the bank will accept them, but she will try and re-send them. I then, once again, asked her to contact the transferring attorney if she needs anything, she said she will try.

On the 21 and 22 August i did a follow up on my home loan with the bank itself and i realized Truter & Wessels were dishonest, they never submitted anything with the bank, they were just lying and covering up one lie after the other and whiles at it,they did not even have the decency to at least submit the documents.

On the 22 August I called the bank and explained my story they said the treatment from the attorneys was not fair on my side and that I should take the matter forward, they said I must send an email and explain everything to Delene Dutoit. I sent her and email and explained my frustration but I never received any response, two days later 24 August my husband went to the bank and requested the bank to amend the attorney, the request was lodged and we were told the turnaround time would be on the 28 August 2017. The bank never came back to us regarding the appointment of the new lawyer instead the lawyer we have been complaining about said the bank wants the plan that was submitted to them on 31 July to have a stamp written approval by the municipality because the one that was sent only had a stamp and on the stamp the word "approval"was not showing. The documents requested were sent to the attorney on the 31 August 2017. Today is the 04 of September and I have not heard anything from the attorney, I decided to call the bank to see if the documents were submitted, the bank confirmed once again that the documents were not sent to them by the attorney. I am truly dissapointed with the level of service I am getting from standard bank and the attorney they appointed to register my bond, we are on the 3rd month now after the approval of our home loan and nothing has been done.