Bad service by Standard Bank

Two weeks after my original review and Standard Bank claiming they will assist me I still have recieved no help or communication. Instead the staff make me wait in on the phone queues and once if get to where I can be helped they hear my story and put the phone down pretending like the line has dropped. It says my case is resolved but the money has still been ****** from me by being removed out of my account while it was under investigation, gathering interest in Standard Bank’s account. I want assistance please it’s been 15 calls, 10 emails and over two months with not a call back to give me answers or help.