BAD SERVICE BY STANDARD BANK

Dear Standard Bank Sorry but you dont deserve the caption dear because you dont respect your clients. You have no service etiquette or any Service level standards. Shame on you. This is the second day and im still waiting on my claim to be paid out. No not my second day that i requested payout been doing that since the 5February 2020. I placed my complaint on hellopeter yesterday and your requested that i send my complaint via email which i did. I phoned your call center again this morning and was told someone will contact me up til now.....no one.......my claim no 20/000872.........Is this is what is service all about......and then your slogan reads moving forward i would rather say NOT MOVING AT ALL....no wonder you closing down branches and retrenching workers....because with such an attitude of service you losing customers fast