LK
Letlhogonolo K
1 reviews | Active since Jul 2024
02 Dec 2025, 15:35
Bad service by standard agents
I'm Sooo disappointed and angry at standard bank I went to the branch I wanted to cancel a life cover I took, they gave me a number to call since in the morning calling the number all the agents are transferring my call from one agent to another, I don't know if there is no one who works with life cover for almost 2 hours I'm transfered this is totally unacceptable
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
02 Dec 2025, 16:13Good day Letlhogonolo,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2025, 16:13
Official
Good day Letlhogonolo,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
LK
Letlhogonolo K's updateReviewer Update
03 Dec 2025, 11:44I got a call that an agent from life cover department will till now I haven't received a call I AM NOT HAPPY AT ALL THIS IS DEMOTIVATING
LK
Letlhogonolo K's update03 Dec 2025, 11:44
Reviewer Update
I got a call that an agent from life cover department will till now I haven't received a call I AM NOT HAPPY AT ALL THIS IS DEMOTIVATING
LK
Letlhogonolo K's updateReviewer Update
03 Dec 2025, 15:20I don't like this it is unprofessional when we take life life covers there are agents available, when we need help there is no agents available DISAPPOINTING REALLY I GUESS I NEED TO MAKE NOISE BEFORE BEING HELPED UNPROFESSIONAL
LK
Letlhogonolo K's update03 Dec 2025, 15:20
Reviewer Update
I don't like this it is unprofessional when we take life life covers there are agents available, when we need help there is no agents available DISAPPOINTING REALLY I GUESS I NEED TO MAKE NOISE BEFORE BEING HELPED UNPROFESSIONAL
LK
Letlhogonolo K's updateReviewer Update
04 Dec 2025, 10:35Thank you so much Standard bank I got a call from a friendly Agent who assisted me
LK
Letlhogonolo K's update04 Dec 2025, 10:35
Reviewer Update
Thank you so much Standard bank I got a call from a friendly Agent who assisted me
Standard Bank's replyOfficial
04 Dec 2025, 10:56Dear Letlhogonolo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2025, 10:56
Official
Dear Letlhogonolo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***