Bad service Betty

Well Standard bank, it is so disappointing to speak to your consultants. I'm on a chat right now with Betty within my App, I could actually say alone as your dear Betty asked me how she can assist and answered in a rude and dismissive way. What ever happened to being nice? The bank is giving more and more bad service, not only did I wait for Betty but she came back after several minutes to ask again, how she can help? Are you kidding me? Really you are dropping the ball. I have been with you guys a while and service was good.