1 reviews | Active since Jul 2023
BAD SERVICE
"Hi My name is Glad Msiza. I reported a ***** case with case no 036616 after i received a call from ********** around 8h10 pm on the 17th of May 2023. The person who called whom i can't remember his name was, claimed to be from one of the ***** department employee for Capitec bank. He proceeded to ask if i have made any large transaction earlier that day, I answered yes. He then told me that my account was being compromised and he is withholding half of the payment i have made which was R30 000. He then told me i have to open a temporary account so and transfer the money to so that it can be safe until i go to the branch in the morning. He gave me an account number which was **********, I then made payments in the following order From capitec acc : R 6023.00 From standard bank : R 100 000 and R42 000 to the account number provided.
I reported the matter to the standard bank ***** department after i went to the capitec bank and they told me I was ****med. Standard bank told me it would take about 4 to 6 weeks for them to get back to me. It's been almost 9 weeks and the case is still under investigation."
I got an email from standard bank, told me they've only recovered R495,94 from all the money that was ****** from my account. I'm not happy, very disappointed!
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
