Bad Service
I know 100% I had sufficient funds for very small purchase at Caltex Helderkruin. But the transaction kept declining. But now the bank is penalizing me for insufficient funds. I would not even have tried to swipe if I did not know I still had a small balance in my account.
This is unacceptable and unfair.
I want those insufficient funds reversed immediately.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
21 Jan 2021, 16:40Dear Alvin Montgomery
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 Jan 2021, 16:40
Official
Dear Alvin Montgomery
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***