SB
Samantha B
1 reviews | Active since Apr 2019
23 Dec 2025, 11:18
Bad service
I was sent money to my acxou account from someone I know, may account was frozen already on Saturday with no indication why!! I had to call and find out, the senders bank has sent an email. I have called more than once and still this is not resolved. Its Christmas time this is ridiculous that I must go through this without and urgency for standars bank to resolve
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Dec 2025, 11:20Dear Samantha,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Dec 2025, 11:20
Official
Dear Samantha,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Dec 2025, 08:39Dear Samantha,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Dec 2025, 08:39
Official
Dear Samantha,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
SB
Samantha B's updateReviewer Update
26 Dec 2025, 08:51I want my account closed, this is a terrible bank. After verifying the payment was legit my account was blocked at such a crucial part of the year with no urgency to assist, I had to put pressure. No that the account is unblocked, they moved to another smaller payment that I eceived to see if its genuine from the sender? How ridiculous is this, so every payment is being questioned? What is standars bank saying about my account!!!! This is embarrassing and at this point I feel targeted. This is so bad service. I would never recommend standard bank for anyone. Take things to Social Media, make it known because this I am not leaving.
SB
Samantha B's update26 Dec 2025, 08:51
Reviewer Update
I want my account closed, this is a terrible bank. After verifying the payment was legit my account was blocked at such a crucial part of the year with no urgency to assist, I had to put pressure. No that the account is unblocked, they moved to another smaller payment that I eceived to see if its genuine from the sender? How ridiculous is this, so every payment is being questioned? What is standars bank saying about my account!!!! This is embarrassing and at this point I feel targeted. This is so bad service. I would never recommend standard bank for anyone. Take things to Social Media, make it known because this I am not leaving.