Bad service

Ref *** and *** are not resolved. *** the lady, Julia, from card ***** tried to reverse the charges as I showed her proof it was bogus transactions but she could not as Transactional ***** has still locked my account. I am paying bank fees on an account that I cannot use and that is utter nonsense. I was told when the the 2 transaction have been reversed the account will be closed. No only was it not closed but they let *****ulent transactions on my card go through. I do not understand this bank, are they just *********** or out to ***** a long time customer. I am sick and tired of the same Hello Peter Standard bank message of how sorry they am for the inconvenience. Do something about the account, open it or close, but just move it. When I send an email I get email back that I will be called. What a joke, it does not happen.