Bad Service

Good day

Kindly assist me with a non response from Standard Bank Insurance after I lodged a claim.

On the 9th of September my geyser busted and I lodged a claim which to this date has not been attended to. I escalated my claim through calling them on follow up on Wednesday the 21st only to get an email telling me that they called and I was not available. From day one I told Sinenhlahla Ndlovu who took my claim that I prefer email communications because of my hectic work schedule and my phone which sometimes doesn’t take 086 calls.

It’s very difficult bathing lately because of cold water.

I sent them quotations as agreed when I called them but to this day nothing is happening

Please help me by getting them pay me so I can buy a new geyser.

Regards Muthuli L