RK
Refiloe K
1 reviews | Active since Apr 2015
13 Oct 2020, 12:45
Bad service at Vereeniging branch
Today I decided to head to the Vereeniging branch to collect my card and fix other outstanding issues with previous accounts To my surprise no one is directing traffic or asking though in the queue what is happening. I arrived at the branch at 12:00 and stood in the queue just to enter into the bank for assistance for about 45 minutes, no seating was provided or updates on what is happening. With other banks I understand the whole screening and social distancing but they alone one person in when one leaves but with you it takes one person close to two hours just on enquire one small matters.
I will be taking my business elsewhere since no transparency was presented or customer value was given to me
Helpful (0)
Replies (5)0
Replies (5)RK
Refiloe K's updateReviewer Update
13 Oct 2020, 14:50After two hours of waiting all it took was 15 minutes with a consultant but the wait is horrible and unearthly
RK
Refiloe K's update13 Oct 2020, 14:50
Reviewer Update
After two hours of waiting all it took was 15 minutes with a consultant but the wait is horrible and unearthly
RK
Refiloe K's updateReviewer Update
13 Oct 2020, 15:23Once I get home here I am trying to log into the bank app, no accounts linked, I try the website non of my details are recognized
Yet you expect me to call? Even your standard bank sim charges for helpline calls!! Life ***!!
Tomorrow you'll be calling me to go to a branch to update my details? FTS!!
Yet you expect me to call? Even your standard bank sim charges for helpline calls!! Life ***!!
Tomorrow you'll be calling me to go to a branch to update my details? FTS!!
RK
Refiloe K's update13 Oct 2020, 15:23
Reviewer Update
Once I get home here I am trying to log into the bank app, no accounts linked, I try the website non of my details are recognized
Yet you expect me to call? Even your standard bank sim charges for helpline calls!! Life ***!!
Tomorrow you'll be calling me to go to a branch to update my details? FTS!!
Yet you expect me to call? Even your standard bank sim charges for helpline calls!! Life ***!!
Tomorrow you'll be calling me to go to a branch to update my details? FTS!!
Standard Bank's replyOfficial
13 Oct 2020, 16:29Hello Refiloe
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Oct 2020, 16:29
Official
Hello Refiloe
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
RK
Refiloe K's updateReviewer Update
14 Oct 2020, 10:28Besides saying you have "escalated" my issue no form of TAT has been provided
Today I'm told that the cards I have are useless and will never be able to access my internet banking also the fact that the accounts I went to solve are inactive or rather closed.
How else will I make them active if I keep spending money on calls and transport just to wait hours on end
Today I'm told that the cards I have are useless and will never be able to access my internet banking also the fact that the accounts I went to solve are inactive or rather closed.
How else will I make them active if I keep spending money on calls and transport just to wait hours on end
RK
Refiloe K's update14 Oct 2020, 10:28
Reviewer Update
Besides saying you have "escalated" my issue no form of TAT has been provided
Today I'm told that the cards I have are useless and will never be able to access my internet banking also the fact that the accounts I went to solve are inactive or rather closed.
How else will I make them active if I keep spending money on calls and transport just to wait hours on end
Today I'm told that the cards I have are useless and will never be able to access my internet banking also the fact that the accounts I went to solve are inactive or rather closed.
How else will I make them active if I keep spending money on calls and transport just to wait hours on end
Standard Bank's replyOfficial
16 Oct 2020, 17:49Good day Refiloe,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 16/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 16/10/2020.
Kind regards
Complaint Resolution Centre
Standard Bank's reply16 Oct 2020, 17:49
Official
Good day Refiloe,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 16/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 16/10/2020.
Kind regards
Complaint Resolution Centre