Bad Service at StdBank

I just opened a Std Bank acc..first I had to wait in queue for 2 hrs just to collect a bank card. When I asked to speak to the manager, she was relieving at reception. I received a card eventually, when I tried to do cellphone banking/ internet banking my profile was not linked after asking if I had a profile will it work? When I tried to call the help line twice I was told I had to do reset my atm pin. I went into Parow Centre branch and a lady by name of Nikita assisted. She then advised me my account can't be activated as I need to bring proof for fica after this has been scanned in the system at Cape Gate branch but they cant read it as its unclear. I will have to resend. After once again struggling with registration and telling me that I am not registered she told me to go to the internet kiosk and contact the call centre myself -I ended up with no eap loaded once again... its month end and I am unable to transfer funds out of my account. Just held on for call centre for 10min and got cut off after call was answered. Phatetic service. Im sorry I ever opened an account with Standard bank.