Bad service at Standard Bank Vanderbijlpark branch

Visited Standard Bank Vanderbijlpark branch to pick up my new Garage card and upon arrival found the inquiries counter closed. I was told i need to proceed upstairs where i would be helped but to my disgust i would have had to fall in line behind 10-15 customers to see a banker just to pick up my new card. This is totally unacceptable that i need to wait to receive my card. I told the receptionist they can keep the Garage card and send it back from where it came and walked out. Other banks deliver your cards to your home without any inconvenience. Standard Bank need to learn from them