BAD SERVICE AT STANDARD BANK

Have ever went to Standard bank lately, it is a mission to get something done, I think they must hire back all the employees that they have retrenched, The queues are long, sometimes only one teller working, I'm not sure what's happening with their enquiries counter, almost always closed especially Standard Northmead square in Benoni, And that thing banks are trying to do, that is we must do transactions at the ATM , it's becoming a real problem, queues are long especially end of the mo the month, they are not serviced, they jammed always, they give the message ERROR almost everyday , sometimes your money is inside the machine , it doesn't come out, you start panicking, the branch its closed, you try to phone, you have to wait 20 minute tops, listening to their machine, when they answer, I'm not sure how many times, before you get to the right person and place, It's so pathetic, 3 weeks back, I went to Norrhmead square branch, I went to that booth, where you must phone, I phoned Standard bank funeral department, asking them to email me, a list of our society members , some lady called Thando, I'm not sure, because it's been too long, promised to emailed it to me, she even say it's done, when I check email at home, there's nothing, I've been sending emails to them since, today it's my fourth request, no request, there only thing I received, it's that computer answering machine WE HAVE ACKNOWLEDGED YOUR REQUESTED, up until today, it's been 3 weeks now, The branches doesnt do those funeral request or list , the only respond you can get is, go and sit in that booth and phone them, you go there, their phone ring for phone, they will request you to do it online, of which its wasting your time, because they will never come back to you until you phone again, Why do we have to fight for everything? Why can't they just give us good service for our money that we invest with them? Why do we have do beg for the service that they supposed to be giving us? don't they get paid for doing that job? I'm still waiting for my request, and it's almost 3 weeks from Standard bank funeral group scheme,