bad service at standard bank

i called standard bank in the 13/11/2020 and asked for a payment relief extention for 1 month and was given a ref number and asked to check feedback on the 18/11/2020 and i called them back but they said they are still looking at it and will advise and i called again on the 10th day and still no response and they want me to apply again this is bad service at its best the other day they had to reverse a debit order to my account but it took 3 weeks haaaai yaah thibi