KN
Khanyisile N
1 reviews | Active since Nov 2022
12 Mar 2023, 15:53
Bad service at standard bank
It is so annoying that standard bank is not taking my case seriously and continues to close my finances account with no valid reason and there is still no case number since 2021 , what are we suppose to eat and how he suppose to continue with his businesses. We get agents that say their team leaders will call us back and they never do , so unprofessional.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
12 Mar 2023, 16:01Hi Khayisile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Mar 2023, 16:01
Official
Hi Khayisile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
12 Mar 2023, 18:54Hi Khanyisile
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Mar 2023, 18:54
Official
Hi Khanyisile
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
14 Mar 2023, 07:24Good Day Khanyisile
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 07:24
Official
Good Day Khanyisile
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
KN
Khanyisile N's updateReviewer Update
16 Mar 2023, 07:32Still no contact and no feedback?
KN
Khanyisile N's update16 Mar 2023, 07:32
Reviewer Update
Still no contact and no feedback?
Standard Bank's replyOfficial
16 Mar 2023, 08:34Hi Khanyisile
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Mar 2023, 08:34
Official
Hi Khanyisile
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
17 Mar 2023, 14:42Hi Khanyisile
Please note that we tried contacting the account holder twice but no answer. Please let us know when can we contact the account holder.
Kind regards
Standard Bank Help Centre
***
Please note that we tried contacting the account holder twice but no answer. Please let us know when can we contact the account holder.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 Mar 2023, 14:42
Official
Hi Khanyisile
Please note that we tried contacting the account holder twice but no answer. Please let us know when can we contact the account holder.
Kind regards
Standard Bank Help Centre
***
Please note that we tried contacting the account holder twice but no answer. Please let us know when can we contact the account holder.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
17 Mar 2023, 15:55Hi Khanyisile
We made three attempts to reach the account holder via his mobile and sadly could not get hold of him. Please do let us know when is the convenience time to contact the account holder.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
We made three attempts to reach the account holder via his mobile and sadly could not get hold of him. Please do let us know when is the convenience time to contact the account holder.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply17 Mar 2023, 15:55
Official
Hi Khanyisile
We made three attempts to reach the account holder via his mobile and sadly could not get hold of him. Please do let us know when is the convenience time to contact the account holder.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
We made three attempts to reach the account holder via his mobile and sadly could not get hold of him. Please do let us know when is the convenience time to contact the account holder.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team