MM
Maropeng M
1 reviews | Active since Jul 2019
15 Jun 2020, 15:16
Bad service at Standard bank
I ordered a card on the first of June 2020,I was told that I will receive it in 8 working days.I haven’t received card ,it’s been 15 days and as I call to do a follow up I’m told that the card was never ordered.I’m currently card-less and I can’t swipe the expired card or withdraw funds.This is really really disappointing as I’ve been with the bank for over 10years.And I’m the one who has to call them but the service level is really bad.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Jun 2020, 04:03Hello Maropeng,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply16 Jun 2020, 04:03
Official
Hello Maropeng,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
Standard Bank's replyOfficial
30 Jun 2020, 14:31Dear Dineo
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
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Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply30 Jun 2020, 14:31
Official
Dear Dineo
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
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Complaint Resolution Centre
***
Complaint Resolution Centre
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