Bad service at Standard Bank

Have been with standard Bank ,since 1998, their poor customer service and communication and frequent off line issues have left me despondent with no other option but to change banks. Went in on the 14 April to close my credit and cheque accounts, was told that I could do so over the phone instead after utilising the money residual in the account. Tried to close the account then telephonically, was told that I have to go into the branch to close it, so I go, I pay in an amount of R60 to settle the account and get a confirmation of account closure. Thinking I am done, I get a phone call today that says the account is not closed, I must pay R 90.08 to settle as that amount didn't reflect the day before at the bank, so I just did and also ensured that it was an instant pay reflection. what more must be done???? There is no customer centred vision here, none what so ever!!!