NG
Nithia G

1 reviews | Active since Nov 2009

25 Jun 2017, 20:01

Bad Service at Standard bank

<p>There was 2 issues at this branch. Firstly the consultant made an error with the amount of funds that needed to be invested even though she wrote it down on a piece of paper.To correct her error she transferred the funds into the access account instead of the account the funds came from.This incurred two transactional fees when she transferred funds out to correct her error. These fees must be reversed.Secondly we were told that signing arrangements could no longer be done on the access or investment accounts due to the ' new ' system. I found out at another branch that this was not true.</p>

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Replies (1)
Standard Bank
Standard Bank's reply28 Jun 2017, 15:59
Official

Dear Nithia

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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