Bad Service at Northgate Branch

I went to Northgate branch to enquire about my account at about 14:45pm on 23/08/2017, i wanted to see a consultant as i previously spoke to her on Saturday 19/08/2017 and she asked me to come with her to another department. Upon arrival i was asked to take a seat and she went to the back office only to come back and ask me if i would like to transfer my account from rosebank branch which i agreed. She came back and went to the reception and wrote my name on the log book and told me that a consultant will assist. I sat there for about 15 minutes without anybody attending to me, i asked a reception who she wasnt willing to listen to what i was asking? The receptionist told me that there was an argument between the consultant and the lady who i went to first. So where do i fit in internal politics. I asked to see the manager wgo dragged his feet to come and hear what i wanted to say until Thandeka came to assist me. I have been with Standard bank ever since i was 20 years old however their service is very bad. I stay in Magaliesburg there is no branch near to assist people living here we have to go all the way to Krugersdop just to deposit money into an ATM. I am very disapointed with Standard Bank.