SX
Sipho X

1 reviews | Active since Mar 2011

27 Sept 2017, 11:31

Bad Service at it's best

I was in areas with my credit card for the month of June and Standard bank was so quick to go and update status with credit bureau. All this was sorted for the month of June moving forward. To my surprise when I go to mytransunion to check my credit I still see that STD bank never updated my profile and month of July, August and this is affecting my records.

I called their call centre to address this. They told me they will send a request to transunion to update my profile ref no: ********** 089. We going for the third week now still nothing been done.

Waiting until you pay, they will notify credit bureau within an 1 that you behind with 30 days.

Sies

0
Replies (1)
Standard Bank
Standard Bank's reply27 Sept 2017, 11:45
Official

Dear Sipho

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Regards,

Complaint Resolution Centre

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