Bad service at Eastgate branch

Item: Standard Bank
Rating: 1
Author: Charlene S

Terrible service. Wait for at least 1 hour just to collect a new card. Terrible service. When you ask for a manager, they are not there. How convenient! Always in a meeting. Pathetic! One lady that was also for collection was there for over an hour to collect. Just on a go slow to serve as little customers as possible. Dont care about customers time and what they need to do.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

05 Mar 2020, 23:27

Dear Charlene

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply05 Mar 2020, 23:27

Official