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Dave B

1 reviews | Active since Aug 2009

17 Nov 2016, 11:31

Bad Service at Constantia Branch

<p>Lat Tuesday I called at the branch re amount deducted in error from my Current Account the consultant kept my statement promised to credit the amount and call me to confirm.</p> <p>By this morning (17 Nov) had heard nothing so went back to the branch, the new consultant fixed the problem in a few minutes but the original consultant said she had no memory of my visit and was totally disinterested and hardly gave an apology, notwithstanding the fact she had kept my ststement and had my phone number</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Nov 2016, 16:15
Official

Good day Dave

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Nov 2016, 10:11
Official

Good day Dave

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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