RvdW
Rene van der Westhuizen
1 reviews | Active since Feb 2010
13 Aug 2021, 12:18
Bad Service as usual
I went onto Standard Bank website as I need to sort out a financed Vehicle query . I requested a Call back. Zodwa Klaas phoned me back on 7/8/21 but said she could not help me and she copied me in a mail that was sent to the Vehicle and Asset Finance Department on the same day. I heard nothing and send another e-mail to them on 11/8 requesting a call back. As usual dealing with standard Bank I am still waiting for somebody to phone me. Hopefully somebody will get back to me eventually....
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Replies (2)RvdW
Rene van der Westhuizen's updateReviewer Update
13 Aug 2021, 13:37Just want to compliment Zodwa Klaas from the Customer Contact Centre E-mail Unit. Although this is not her department as she did what she was supposed to do (send them an e-mail to contact me) ,she took the trouble to phone me back and put me through to the Vehicle and Asset Department to respond to my query. I wish Standard Bank had more staff members of her calibre, the girl need to get a promotion. Let's hope my issue will be resolved now.
RvdW
Rene van der Westhuizen's update13 Aug 2021, 13:37
Reviewer Update
Just want to compliment Zodwa Klaas from the Customer Contact Centre E-mail Unit. Although this is not her department as she did what she was supposed to do (send them an e-mail to contact me) ,she took the trouble to phone me back and put me through to the Vehicle and Asset Department to respond to my query. I wish Standard Bank had more staff members of her calibre, the girl need to get a promotion. Let's hope my issue will be resolved now.
Standard Bank's replyOfficial
14 Aug 2021, 01:14Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply14 Aug 2021, 01:14
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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