BAD SERVICE AND USELESS STAFF

On 27 February I deposited money at the Brackenfell ATM ID No . 5291. R4 800 were retracted and I called the call centre immediately. Ref no: ********** 909. Your consultant told me that they will have a look at it and must be sorted out within 6 days. I received an sms as well stating the same. The money is still not refunded. After numerous calls and visits at the Parow branch they keep on say sorry sir we will have a look at it and sort it out for you. I'm sick and tired of calling almost every day with the same story from your side. Today again I went to the branch and ooops what did the lady say - Sorry sir I totally forgot about you. What a bunch of *********** and useless staff. I want my money back in my account by the end of this week otherwise I will contact the bank ombudsman.