Bad Service and unresolved Claim -CLAIM NUMBER

LETTER OF COMPLAINT

POLICY NUMBER :

SHS ********** 39

Insurance Company : Standard Insurance Limited

CLAIM NUMBER : SHS ********** 6417

BAD SERVICE AND POOR COMMUNICATION FROM STANDARD BANK INSUARANCE

GOOD DAY

i logged a claim with standard bank

my car was booked for assessment

on the 10th of September i send my car in for repairs

i was supposed to get my car on the 21st of September as per panel beater , WHEN I CALL the panel beater I was told The assessor

did not include another part they are waiting for my insurance to approve so that they can proceed with their work

This Friday i was supposed to collect my car, i SEND my husband to check it and collect

í was shocked to learn that the insurance did not approve the part replacement that their appointed accessor didn’t include

Now my car is sitting at the panel beater's floor, they showed my husband the part that they are trying to fit , which is not compatible

So AS I speak i don’t have a car, my car is still at the dealer floor . I am not blaming the panel beater , their job is to Fix , They cant carry costs on behalf of standard bank

Can i pay insurance and be treated this way, i am disappointed by the level of incompetency, POOR COMMUNICATION, BAD CUSTOMER SERVICE FROM THE DAY I LOGGED THIS CLAIM

ON THE 27TH OF AUGUST

I am paying comprehensive insurance, i want this mess to be fixed, AND I won’t accept any poor job done in my car

I want this to be dealt with as soon as possible