BAD service and no reversal of fees

I switched my FNB to Standard Bank to receive extra discount on our Standard Bank home loan interest rate in May 2020. I was told that I would get exactly the same benefits and limits as FNB so with a heavy heart I made the change although I was warned about the bad service of Standard Bank - I had some faith and hope that I will not be experiencing any of it. After my account was set up, cheque and credit cards activated and internet banking set up, I saw an amount of R1207.50 went off as an "overdraft initiation fee" - quite shocked about this ENORMOUS fee, I immediately reported it and asked if this is the case that the overdraft must be cancelled where the banking lady I'm dealing with (I will not publish her name openly) said she will have the fee reversed on the 29th of June 2020 already. Since then after several follow ups and a phone call to the customer care with a case logged, and also following up towards mid-July, I received a mail stating on the 14th of July that the "request for reversal has been logged".

By the 18th of July 2020 no fee has been reversed. I followed up AGAIN and the banking lady confirmed on the 28th of July that she has sent this to her team leader to get this done asap. It is now the 4th of August - I was charged again a monthly overdraft fee of R69 (even when I did not use the facility, unlike other banks that only charges when you use it). SO STILL NO CANCELLATION or REVERSAL OF MY R1207.50??? This is NOT cool in the middle of pandemic when people are trying to make ends meet with salary cuts. How is everything is just constantly escalating and nothing ever done? is nothing done electronically or with technology? PLEASE help me?