Bad service and no response on complaints

I registered a claim for a burst geyser after it was replaced. The reason for this was that it happened just as I was about to leave on holiday.<br> <br> Everything was sorted out and I was told there would be a higher excess because it was not by an approved standard bank contractor which I accepted.<br> <br> Besides the usual no response by standard bank and their contractors, eventually I was asked for the serial number of the removed geyser and the new geyser. I couldn't get anyone to understand that I couldn't give the serial number of the removed geyser as it was GONE and I wasn't aware it was a requirement, and the bank eventually said they would phone the plumbers for the new serial number. next thing I looked the claim was closed, on querying i was told once again they had not paid it out as they didn't have the old serial number or the new one. I eventually climbed into the roof to find the new one. I have been promised a return call, but never received one, I have lodged complaints on their online claim site and no one has called me to check what my issue is. <br> <br> Standard Bank is the most useless bank in the industry and anyone considering any products from them should go elsewhere.