Bad service and no communication

I am currently very irritated and annoyed with Standard Bank. I need to link my accounts but I don’t get any help! Each and every consultant gives me a different story, I don’t understand how these guys work. I went into the branch, I was told to call VAF direct, as they don’t do it in the branch, I called VAF and they said they can’t help, I should call internet banking, internet banking said they can’t assist with linking the account, resorted to sending a mail, which I waited for weeks for a reply, only to be told that “sorry we can’t assist” just like everyone else. I feel that this bank doesn’t value their clients