Bad service and locked accounts

I've heard that message before, I've called the ***** department, I've sent tweets and been told "we'll get back to you" and nothing happens

Good morning Standard Bank team

I am still waiting on your team, the same way I waited for them until I went to the branch with no response.
Do you guys even realise that that account I was and am using for many things? If debits bounce which they've started to , I'll be the one in problems. Standard Bank won't be paying those penalty fees. If as the manager at Chris Hani branch said "the issue is with the My Mo account" then why are all accounts not accessible? What's really going on? If no one can see or knows the problem then why do a stop all activity on my accounts? No communication, nothing! I'm the one that must make sure u go to branches, call and do everything yet you do nothing on your side. That's really bad service.
Again you'll tell me "the team is working on it". For how long????? "the team is working on it" doesn't pay bills nor releave the stress.

Come on, respond with concrete information

Good day.

How can one take this further because what happened I am not happy.

My email to your ***** department.

Good day.
I trust you're well.
My name is Mzwandile Calvin Makhubo and I've been an account holder since 2011, what I experienced the past 2 weeks is nothing to be desired for.

I received an sms of funds in my account, I checked for my card and didn't find it then I immediately called card division to block the card which it was blocked and I explained everything. The next day I went to the Chrs Hani branch which I was advised that the matter is now with the ***** team. I phoned everyday to get feedback until on the 19th of October 2021 I was told all my accounts will be closed as the funds that were deposited were ********** and that I didn't report the lost card. How's that possible? I did phone and if all calls are recorded as it's always said then it'd show that I phoned to block my card
Whats concerning is that those closed accounts, I've been using for years, I get savings and dividends deposited there, I've received millions on those accounts but now they're closed yet when those millions from attorneys and Betway were in, no one from the bank would phone to verify but a mere R10k which I reported gets my account closed.
If I was a *********, I wasn't going to even phone not email nor go to the branch nor raise it on social media. Why would I want to attract attention yet in wrong? It's really wrong when now all my debits will bounce and all because of one employee that didn't write a note relating to why I'm blocking the card.
Going the legal route will take months but will be sorted as it's painful because I'm losing money and the same employees are asking what I use my accounts for yet on statements one would see its mostly money from Hollywoodbets and Betway.
One can't even open another account as system doesn't allow it, so now one is being casarated for something they don't know. If we can't be assisted when our cards get ****** then why must we report it if later our accounts will be closed?
I am disappointed and it's really wrong

Explain this to me, when the bank decides to close accounts of individuals and those individuals had insurance policies with the bank, when the bank cancels those policies, and it's not the customer, what happens to the money paid before? The customer didn't miss payments please bear that in mind, so, isn't the costumer allowed to receive their money as the bank decided to wake up and close everything?