Bad service and lack of knowledge

<p>I went to the Newcastle branch in town on the 11 Feb to open a bank accounts for my kids , when I was there I asked the service adviser which document will they need and she said a (POA) proof of address for me and the child and the birth certificate and I told her that I will declair for the children cause their still minors , she said NO they need a proof of address on the child name ,I asked her to dial customer service for me and when I told them what the Lady is saying at the branch they said she is crazy how can a child have a proof of address and they asked to speak to her and the even confirm with the OPS department , and I sat in the branch until 1 o clock for my turn to be helped and the branch was closed already .. The sales consulting lwazi /lwandle was working alone for the whole day and yes I know she was tired . when I get to her she telling me that the service adviser told her my story but she has to confirm ... She told me the same story of the address on the child name cause the bank must know where the child stay and where will I get that tell me and that the birth certificate I am having is wrong and if is wrong why the service adviser didn't turn me away cause I have wrong documents .... I am sorry the staff at that branch needs to be updated about the changes , and trained about customer service .... I am so disappointed , I thought the blue bag is better than FNB I was proved wrong ...</p>