LM
Louis M
1 reviews | Active since Oct 2014
21 Jan 2016, 15:19
Bad service and lack of accountability
I submitted my home-loan application online on 04 December 2015 and supporting documents. More documents were requested of which they were submitted on 7 January 2016. I requested Standard Bank to reinstate the application as the OTP was about to expire. It is now two weeks later and they still haven't processed/reinstated the application. This is bad services considering I've been with the Bank for over ten years.
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Standard Bank's replyOfficial
22 Jan 2016, 10:57Hello jmabhena,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply22 Jan 2016, 10:57
Official
Hello jmabhena,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***