Bad service and interest charge on RCP incorr

In 29 July 2015 my cellphone banking was hacked and money was ****** from account and what disgusts me is the fact that i had to wait for 2 months without anyone contacting me to let me know of the progress on my case and when i was screaming and shouting at everyone on the phone to try and state my facts , i was then referred to Manager who promised me that i will get feedback before the end of that day . The next morning nothing happened until i had to call them again and i was told the person i spoke to was on leave and therefore i should wait until he comes back . i did the same thing of refusing to put the phone done and i spoke to the person by the name of Carl who confirmed that my case was not concluded as yet and i refused again to drop the line until someone tells me something constructive eventually he promised to escalate it to investigators and they would call me and in no time some lady called me within 10 minutes of dropping the line telling me how the bank was not going to refund me and as i might have compromised my pin .What nonsense is that ? This is not even conclusive .i am mad , disappointed , hurt and disgusted by the way the matter was dealt with .