BAD SERVICE AND *********** STAFF

Morning Sir/Madam

I am still waiting for response, I have called the home-loan division to let them know that I'm still at home due to covid19, can they help me to extend my payment relief. I even send the email on 13 july2020 to ***, I receive the respond on 20july2020, says your application for relief has been approve, but on the 26August2020 they debited on my account and there's no income coming to my account.

I call the call center I spoke to Phumzile ,she couldn't assist me. she told me that she will call me and advise me of the outcome. she never came back. I call again and spoke to Aubrey he told me that it did not go-thru and he said he will escalate the matter and he will send me the email on Tuesday the 1st September2020, nothing came to my email.

Please I would appreciate if you give this matter your kind attention, because it gives my name bad impact.

Regards Edith Busisiwe Mkhonza

From: Sent: Monday, July 13, 2020 7:20 PM To: *** <***> Cc: Subject: Fw: Payment relief NO RESPOND TILL TODAY