Bad service and Ignorance to respond

Good morning,<br> Since 21 December 2015 I have been making arrangements with Standard Bank home loans that I was unemployed do to contract completion. I have emailed and phoned the bank on various occasions and yet I am being ignored and threatened regarding payments. My flat is up for sale with their home sales division in order to sell the place, but they are to ******** to make notes on the system and look at it.<br> On 27 January 2016 I emailed them again that I have started working again at end January 2016 and that I can not pay for the month of January as I was unemployed and had no income at all.<br> Since yesterday 1/2/2016 and again today 2/2/2016 I have received threatening sms's of handing over etc.<br> I have emailed them once again this morning, and not even the first time I got a proper reply or call or any kind of response from Standard bank at all since I put up my flat for sale since June 2015.<br> I need this to be resolved and then that the employ people who are interested in assisting client as it is not easy being a single parent with a single income trying to keep head above water. this is why I am selling the place.<br>