Bad Service and Follow-Up

At the end of March, beginning of April this year, I app**** for the 3 month payment holiday offered by Standard Bank to all its clients. On the 8th of April I received an email confirmation that the payment holiday was approved for April, May and June 2020.

However at the end of April the bond debit order went off my account. When I queried it I was told it was because my access bond was still active. I was asked to cancel it so I gave permission for it to be cancelled.

At the end of May the debit order went off but was reversed immediately. End of June it did not go off. But end of July it went off again. I queried this again since it was only two months of payment holiday and not three.

The matter was refered but not follow up email or communications was made to me.

August it went off again. Still no feedback. I understand the access bond prevented the April debit order from not being stopped. But that should have been communicated to me at the start.

No communication from Standard Bank throughout this process except when I received approval confirmation and also when the April debit order went through.

The customer service/follow up is very bad in this situation.

Home Loan – ***