Bad Service and Customer Treatment

<p>I a really disspinted with the level of service i have been receiving from this institute. all i want is to close a credit card and i have been sent from pillarto post. i went to Pavillion branch requesting to pay off my credit card and was advised to call ********** 010 and i was advised the system cannot provide me with the exact amount that i need to pay due to the account being sent to finance department to calculate my Novembers installment, fair enough, the lady the advised me to return to the bank on the 23rd/11 alternatively i can pay any amount that will be over my credit limit of which i did. i then went to musgrave on the 24th/11 again i was advised to call and i did the lady i spoke to advised me to pay an amount of R2 which is outstanding then the card will be closed and i did as instructed by HER, she then said i need to also cose the insurance on the card and she transferred me to insurance.</p> <p>the 1st dissapointment she transferred my call to insurance without assuring me that the card is not closed and without sendin me the paid up letter, insurance guys transferred me back to the queu since they said they cant see if the card is closed or not.</p> <p>the gentleman then answered and he told me he cant close the card at the moment reason being the R2 i paid hasnt cleared as yet therefor i must wait for another 24hrs. i then requested to speak to a team leader, the team leaders name was Mamabolo/*****gwe but she then told me THE IS NOTHING THAT SHE CAN DO AS WELL, but she promised me to look at the account on the 25th nd personally close it and she will call me with the feedback, i then asked her what will happen to te interest that is calculted daily as i am not willing to make any more payments she told me that wont be the problem as everything is recorded she will be able to over-ride it. the 25th came i never received any call until the 28th when i went again to Musgrave and i was advised by Thembeka that she will not be able to help me as well since the account shows that its stil owing. i then requested for the manager she said she is the manager and i said owk can i speak to the branch manager and she told me he is on training and canno assist in this matter as well. atleast she gave me the managers name(Shane Ver Bust) but her remarks and jumping into conclusion without consulting tells me that i chose the wrong institute which i've been using for the past 12yrs, an institute that is quick to offer service and make money out of its clients and does not want to cancell their services when they dont want them anymore.</p> <p> </p> <p>all i want is to close the credit card and im not willing to pay anymore, i want someone to go back and listen to the call i had on the 24th before they can answer.</p> <p> </p> <p>regards</p> <p>Unhappy Client of 12yrs</p>