Bad service and customer care

Standard Bank - why have you not contacted me from 2013 - 2016 only contacting me now with regards to an overdraft that supposedly didn't finish paying. Why was i not contacted on my email or sent some correspondence by post as you have mu physical address which i have stayed at since 2006. 2ndly no communication too about a credit that informed you was lost and now after years, i am harassed by MBD attorneys. Can you please explain to me why i was not contacted on my email addresses or by post since you had these details.