NH
Nomvula H
1 reviews | Active since May 2013
16 Nov 2023, 12:00
Bad service and consultant not even bothered
I went to Mall of the South branch on Monday 13th to get assistance in opening late estate account, around 13:30. The lady in the front said the consultant Kana Rabali said he will call me when he is done with the client, she made a copy of my Id and wrote down my cellphone number. No one bothered to call me. Today 16th I’m here and had to wait over an hour to be assisted. No apology given from the consultant. He only said he is the only one opening the late estate accounts… this is the worst service I’ve ever had in a bank branch…
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Nov 2023, 12:03Dear Nomvula
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Nov 2023, 12:03
Official
Dear Nomvula
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
NH
Nomvula H's updateReviewer Update
16 Nov 2023, 12:14I am really disappointed with the level of service received and to think I use to wear the blue Cap (former employee) it’s so disappointing.
Worse now Kana wanted me to do fingerprint verification yet he doesn’t even wipe the scanning device. I had to ask him for a wipe as there was just another client who was using the device..
what’s the reason of him having those wipes by his desk?
Worse now Kana wanted me to do fingerprint verification yet he doesn’t even wipe the scanning device. I had to ask him for a wipe as there was just another client who was using the device..
what’s the reason of him having those wipes by his desk?
NH
Nomvula H's update16 Nov 2023, 12:14
Reviewer Update
I am really disappointed with the level of service received and to think I use to wear the blue Cap (former employee) it’s so disappointing.
Worse now Kana wanted me to do fingerprint verification yet he doesn’t even wipe the scanning device. I had to ask him for a wipe as there was just another client who was using the device..
what’s the reason of him having those wipes by his desk?
Worse now Kana wanted me to do fingerprint verification yet he doesn’t even wipe the scanning device. I had to ask him for a wipe as there was just another client who was using the device..
what’s the reason of him having those wipes by his desk?
Standard Bank's replyOfficial
16 Nov 2023, 12:20Hello Nomvula
We have escalated this to the management team to ensure that the matter is looked into and remediated.
We apologize for this experience.
Kindly await resolution from the team.
Regards,
We have escalated this to the management team to ensure that the matter is looked into and remediated.
We apologize for this experience.
Kindly await resolution from the team.
Regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Nov 2023, 12:20
Official
Hello Nomvula
We have escalated this to the management team to ensure that the matter is looked into and remediated.
We apologize for this experience.
Kindly await resolution from the team.
Regards,
We have escalated this to the management team to ensure that the matter is looked into and remediated.
We apologize for this experience.
Kindly await resolution from the team.
Regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Nov 2023, 17:40Dear Nomvula,
We would like to thank you for giving us the opportunity to look into your matter.
We are glad we could assist in getting the management team involved in assuring you that they will address your concerns.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We are glad we could assist in getting the management team involved in assuring you that they will address your concerns.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 17:40
Official
Dear Nomvula,
We would like to thank you for giving us the opportunity to look into your matter.
We are glad we could assist in getting the management team involved in assuring you that they will address your concerns.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We are glad we could assist in getting the management team involved in assuring you that they will address your concerns.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***