JB
Joyce B
1 reviews | Active since Apr 2025
23 Jan 2026, 18:54
Bad service and Bad communication
I've been trying for weeks to get help with my account from standard Bank. I've called, visited the branch, sent emails, sent messages to the complaints department. I still have not received the assistance I need. There has not been any communication from the bank as I was promised, even though I had constantly emphasised that this is a matter of urgency. Well I guess now I can only hope to get the help I need.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Jan 2026, 07:56Dear Joyce,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2026, 07:56
Official
Dear Joyce,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
JB
Joyce B's updateReviewer Update
28 Jan 2026, 10:22There still has not been any communication from Standard Bank. I am receiving my salary on the 30th into an account that is not active. I'm disappointed and saddened by the lack of urgency and empathy from Standard Bank.
JB
Joyce B's update28 Jan 2026, 10:22
Reviewer Update
There still has not been any communication from Standard Bank. I am receiving my salary on the 30th into an account that is not active. I'm disappointed and saddened by the lack of urgency and empathy from Standard Bank.