Bad service and appalling online solutions

My debit card expired in January. I contacted the private banker team via email to get a new card with no success. Just got an automated response asking for more details, but no progress into actually getting a new debit card. After 2 weeks of emails I finally phoned them. The person was very professional; took down my details and made sure that I got a new card delivered to my home. When I now tried to activate the new card and retrieve the pin online, I get a message to say that I need to contact the ***** department. Phoning them, they tell me I need to speak to a banker; phoning the banker they put me through to the digital team. The digital team tells me the only way to activate a card is to go into a branch. A rude lady telling me that I am insulting, because I question her on why I cannot do this on the mobile app as they show in the letter that came with the new card. Standard Bank, you have now lost a client. I am really tired of bad service.